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Help & Frequently Asked Questions

Have a question?  Need some help?  Review some customer frequently asked questions about our products or about your Screenflex Room Divider purchase.  If you don't find an answer here, feel free to call us on 1300 366 882.

About Our Room Dividers

Question: Do I have to assemble the room dividers myself?

Answer: All room dividers we offer arrive on your doorstep fully assembled and are ready to be used out of the box. Note that we conduct an inspection and quality control of every product before packing it to make sure there are no minor defects. The shipping is insured and included in the price.

Question: Will the room divider absorb some of the ambient noise?

Answer: Yes, and the exact percentage of sound absorption depends on the thickness of the room divider. Some of the thickest ones we offer can reduce ambient sound up to 70%.

Question: How stable are they on unlevel surfaces?

Answer: Very. All room dividers come with self-leveling casters that ensure each wheel retains full contact with the floor.

Question: What materials are the room dividers made from?

Answer: The majority of our room dividers are made from a closed-cell honeycomb core which enables effective sound absorption. Over it comes a double layer of fibreglass, covered with a stitch-bonded polyester fabric to ensure the durability of the panels.

Question: Are the room dividers eco-friendly?

Answer: Yes, Screenflex room dividers are made from 76% recycled material.

Question: How can I get a price quote and place an order?

Answer: Give us a call on 1300 366 882.

Question: Can I get a really long divider?

Answer: Sort of. You can connect several larger room dividers that come with Multi-Unit Connectors.

Question: Do you offer a warranty on your products?

Answer: Yes, Screenflex room dividers are warranted to be free from defects in workmanship and material for 3 years.

Question: How can I clean the room divider?

Answer: Use any mild solvent or dry cleaning product for grease or oil spots, just be sure to use a blotting technique. For general dirt spots, use upholstery shampoo or a room temperature solution of a mild detergent. Use a clean sponge to remove any traces of the solution. Once you are finished, it should not take long for the fabric to dry.

Question: Do vinyl and Dry Erase Marker Boards require special care?

Answer: A vinyl room divider can be cleaned with a mild soap, a detergent, or a non-abrasive cleaner using a sponge or a cloth. Use a towel to dry it after cleaning the surface.
When it comes to Dry Erase Marker Boards, check out our cleaning instructions.

Question: I need a really long divider. Can you custom make a 12 metres divider for me using fabric I have with my company's Colors?

Answer: Although we’d love to be able to custom make dividers to each customer’s specifications, it would drive up production time and your costs. If you need a longer divider than what we make, you can use one of our Multi-Unit Connectors to join two or more dividers securely together. With 36 sizes to choose from, we’re sure our reps will be able to help you figure out which sizes to order to get you what you need. The same holds true for your fabric question. Because we want our product to be long lasting and maintain its fire rating, we use only our fabrics. We’d be happy to send you large fabric samples of any of our 38 Colors choices.

Multi-Unit Connector from Screenflex Room Dividers on Vimeo.

Question: I need to know if there is fire test data for your product and whether it's for the entire divider or only the fabric?

Answer:   We take safety very seriously here at Screenflex. The fire test data we give is on the ENTIRE panel and not just the fabric. When comparing manufacturers, make sure you pay particular attention to fire ratings.

Question: I'm into recycling and eco-friendly products. Do Screenflex Room Dividers have a small carbon footprint?

Answer: Screenflex products are friendly to our environment. Our products are made from76% of recycled materials. We love being green!

Warranty Information

Question: How long is my warranty and what does it cover?

Answer: Our Screenflex products are warranted to be free from defects in material and workmanship for three years.

Shipping Information

Question: Will I need to put this together when it arrives and what tools will I need tools?

Answer: Heck No! Unlike other brands, all Screenflex Room Dividers ship out fully assembled. After you remove the packaging it’s ready to use!


Product Care

How can I clean my fabric room divider?

Answer: A. Oil or grease spots respond to a mild solvent or dry cleaning agent. Just make sure you use the blotting technique. This should be enough to remove most stains.
B. For general dirt spots, sponging with the foam from a room temperature solution of mild detergent or upholstery shampoo should remove it. Rinse the area with a clean sponge to remove any traces of the cleaning solution; avoid over saturating the panels. The fabric should dry very quickly. For future reference, you can print our Fabric Cleaning Instructions.

How can I clean my vinyl room divider?

Answer: Clean any dirt or stains by rubbing lightly with a mild soap, detergent or non-abrasive cleanser, using a moistened cloth, sponge or stiff nylon brush. Towel dry.

How do I care for the Dry Erase Marker Board I purchased?

Answer: Please Print our Markerboard Cleaning Instructions.

Ordering Parts

Question: How can we get parts for our room divider?

Answer: Stuff happens, and occasionally a part may need to be replaced. The good thing is that we’ve designed our room dividers so that all its parts are replaceable. Should you need one, just phone us on 1300 366 882.

Question: I didn't order an option when I bought my divider. Can I get one now then install them myself?

Answer: Yes, installation of most options can be added to most of the Screenflex dividers. Please give us a call on 1300 366 882.

Downloadable Brochure

Question: Do you have a brochure I can download?

Answer –Of course, we can send you a link to download a brochure. Simply call us on 1300 366 882.

2017 Screenflex Catalog cover image